Refund & Return Policy

Last updated: 09/01/2026

Thank you for shopping with iconicmug.shop. We value your trust and aim to provide high-quality products. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns

Due to the nature of our products, returns are not accepted unless the item is:

  • Damaged

  • Defective

  • Incorrect (wrong item delivered)

2. Eligibility for Refund or Replacement

You are eligible for a refund or replacement if:

  • The product arrives damaged or broken

  • You receive a defective item

  • You receive a product different from what you ordered

To be eligible, you must contact us within 48 hours of delivery with:

  • Clear images or video of the product

  • Images of the outer packaging

3. Non-Refundable Items

The following items are not eligible for return or refund:

  • Change of mind

  • Minor color or design variations

  • Damage caused by misuse or mishandling

  • Orders placed with incorrect address details

  • Products returned without prior approval

4. Refund Process

Once your claim is received and approved:

  • Refunds will be processed to the original payment method

  • Refund processing time: 5–7 business days

  • Bank or payment gateway processing time may vary

5. Replacement Policy

If approved, we will:

  • Replace the damaged or incorrect product at no additional cost

  • Dispatch the replacement within 3–5 business days after approval

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order

  • Orders that have already been shipped cannot be cancelled

7. Contact Us

For refund, return, or cancellation requests, please contact us at:

Store Name: iconicmug.shop
Owner: Prem Singh
Email: Heista1@outlook.com
Phone: +91 85170 63692
Address:
S/o Sher Singh, Gram Gadiya, Porsa
Morena, Madhya Pradesh – 476115
India